TOP 10 FAQs on ILVE Rangecookers

  1. “ I cannot get the oven to work”
    1. What is showing on the display? If it shows N-0 it means that the child lock is on. Turn off oven function and press and hold the temperature knob for 3 seconds until it beeps. Oven will now work . ( Do this again to turn on child lock”
    2. The main oven will not operate manually if the timer programme is set to automatic mode
  2. “How can I clean the pan supports and fry top”
    1. Best way is to put the pan supports in the dishwasher- always ensure that the supports are cold before cleaning
    2. As the Chef Top is heavy we recommend that you clean it on the hob without moving it.  After cooking, allow the Chef Top to cool until just warm. Use the spatula provided to remove any cooking residue.
    3. Wipe away any fat in the drip tray with kitchen towel.  Clean the whole surface with warm water and washing-up liquid, using a stainless steel scourer. Always work with the grain of the stainless steel.  Some foods with a high salt content (such as bacon) may leave white marks.
  3. “The Burner will not ignite”
    1. Check there is power to the cooker? Confirm by checking the clock is functioning.
    2. Are the ignition candles or burner holes blocked?
    3. Check that the ignition candle is clean and the brass burner holes are dry and free of debris.
    4. Are the brass burner rings seated firmly? They should engage in the keyway grooves of the alloy burner skirt.
  4. “The Buner Ignites but goes out when the knob is released”
    1. Does the burner have flame failure devices? After lighting the burner, keep the knob pressed in for 5-10 seconds to activate the flame failure device.
    2. Burner should be lit without a pan on top
    3. Make sure the sauce pans are not over sized for the burner
  5. “The Ignition is sparking continuously”
    1. Is the hob wet from cleaning or a boil over? Turn off the electricity supply and thoroughly dry the burner components and ignition candles
  6. “The food is cooking too quickly”
    1. Are you using a fan function? When using a fan function you should reduce the cooking temperature by 20°C, when comparing it to conventional cooking. Please see the cooking charts for temperatures.
    2. Are you using the Quick start function? Quick start is not suitable as a cooking function; it is only for pre—heating the oven. Once the oven has reached temperature you should change over to your required cooking function.
    3. Some fan oven recipes are designed to cook from a cold oven. If you are having a long cooking session you may need to reduce cooking times by a further 15 minutes, if your oven is already hot.
  7. “Food is not cooking evenly”
    1. All fan ovens cook more at the rear right, if you are only cooking on one shelf.
    2. Batch cook on more than one shelf OR  add an extra shelf with a empty tin roughly the same size, underneath the shelf you are using to cook.This will allow the air to circulate correctly through the oven.
    3. On fan ovens you can open the door and turn the baking without the food sinking. This is due to the fast regain heat of the oven.



  1. “Condensation Forms in the oven”
    1. A common occurrence in A rated ovens which are particularly well-sealed. Have you pre—heated the oven? Condensation is less likely to form when the oven or grill is pre-heated before use.
    2. Has the food been frozen? Thawed food always contains more water than fresh food.
    3. When cooking for a long time especially on temperatures below 180⁰C. There can be a small leak of water.
    4. Using the right hand , fan oven will produce less condensation than the static right oven
    5. Keep a lid on wet food during cooking
    6. Open the door periodically during cooking to allow steam to escape
  2. “Oven is smoking”
    1. Have you selected the right cooking temperature?
    2. Are you cooking high fat content foods?
    3. Do you rarely use the grill? There may be residue left from a previous cooking session.
    4. Does the oven interior and/or stay clean liners need to be cleaned?
    5. Remember to reduce the oven temperature by 20°C if using a fan function with a recipe designed for conventional cooking.
    6. Use high sided dishes to contain fats and splashes. Clean the oven interior if necessary.
    7. Remember to remove and clean the grill pan after use.
    8. Leave the grill on for a few minutes after grilling or roasting to burn off fatty deposits from the oven roof.
    9. If you have been cooking food at low temperatures, the stay clean liners may TAR. Turn the oven up to 200 ⁰C for one hour to clear this.
    10. Oven surfaces should be cleaned regularly to prevent build-up of cooking residues.
  3. “The door seal has split”
    1. Are you leaving the grill pan or foil at the bottom of the oven? This may cause the seal to overheat and become brittle.
    2. Have you used caustic oven cleaners on or near the door seal?
    3. Always remove the grill pan when not in use as it can restrict airflow around the oven.